McAfee End User Support Engineer

Washington, DC

Posted: 10/02/2019 Industry: IT Job Number: 230588

McAfee End User Support Engineer

Washington, D.C.

Responsibilities:
  • Performs day-to-day activities required to administer and deploy McAfee Agent, VSE, HIPS, DE, FRP to all required workstations and servers.  Centrally manages McAfee related settings using ePO servers. 
  • Manages workstation anti-virus software, DAT, and engineer updates. 
  • Performs virus scans and updates as scheduled. 
  • Troubleshoots complex issues and provides incident resolution for all related incidents requiring escalated support or subject matter enterprise. Some after hours and weekend work is required with this position.
  • Performs day-to-day activities required to manage and lead the support of incident management related to IT failures of end user hardware, software, and operating systems.  Troubleshoots complex issues and provides incident resolution for all related incidents requiring escalated support or subject matter enterprise within end user OS, hardware, and software, to include, end user equipment, local and network printers, HDD, removable media encryption, GPO settings, server/network based applications.  Provides supervision and direction as needed to support staff, to include technical direction.
  • Assist with updating Process and Procedure documentation for End User Technology and Service Desk.
  • Perform assigned tasks independently.

Qualifications:
  • Six (6) years of related experience administrating enterprise anti-virus software, specifically McAfee. 
  • Must have had daily McAfee hands on technical experience in working with and supporting end point customers and using MA, VSE, HIPS, DE, FRP, and reading reports in ePO.
  • Must have experience and knowledge of a broad range of IT technologies, such as, operating systems, hardware, and applications. 
  • Must have experience supporting IT operations and troubleshooting technical issues. 
  • Extensive experience working within Federal Government environments.
  • Excellent time-management and organizational skills.
  • Excellent written and oral communication skills.
  • Experience maintaining technical data and documentation.

 
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